Showing posts with label Sony. Show all posts
Showing posts with label Sony. Show all posts

Tuesday, 22 July 2014

The quest to get the Jelly Bean update for my Sony Xperia T

So what happened next with quest to get the Jelly Bean update for my Sony Xperia T, for the odd person out here that maybe interested, here’s what happened.

Good that Sony replied, however what they told me wasn’t so good. IT was down to T-Mobile to release the update, even though my phone was unlocked and not tied to them, it was stuck with their schedule, that appears to be two months out of step with Sony and O2.
This however contradicts two issues, why is that the update can be performed via Sony’s website and why were ranges of IMEI published for Xperia S when it was updated to Ice Cream sandwich?
So, I went to the T-Mobile twitter site, where they appear to be so ready to help, they replied with this:-

T-MOBILE UK ‏@TMobileUK 21 Mar 2013
@GreatFurbian As yet we do not have the release date, we hope to have this information as soon as possible.
… I replied in kind…..

@TMobileUKhelp So what's the hold up? O2 managed it almost 2 months ago? I've been 'checking' on and off for most of those 2 months.

.. and received the same again…

T-MOBILE UK ‏@TMobileUK 27 Mar 2013
@GreatFurbian We do not have date for this as of yet, please keep checking as it will show once available.

I was due to fly abroad and had a few hours to kill, so decided to do the update myself using Flashtool. My wife noticed me using the Sony PC Companion’s backup software, and congratulated me, “oh good, you’ve decided to do it yourself”. I wasn’t quite as enthralled, but she had been on jelly bean for the past two months.

So I performed a backup, last one was done December last year, I kept that one and performed a fresh one. After some messing around, usual getting it into a flahsable state, using Flahstool, which is not the most user friendly piece of software. One problem I do recall is the absence of ABD, (or is it ADB?) drivers for when the phone is in a flashable state. The easiest way to get this appeared to be via Sony’s Susy software. I downloaded this, installed it and tried to run it. Apparently I had to register with Sony to use it, so sent off a registration request. Not that it nattered as it had already installed the drivers needed for Flashtool. For the record, to date, many months on, Sony never bothered replying. So after much ado getting into flash mode, it was done. I restarted the phone and the colourful ribbons that Sony phones appear to start with these days seemed brighter, I confirmed with the misus and she goes yes, that’s jelly bean.

I had taken seven picture image snapshots of all the applications I had installed on the phone, no idea which were Play store and which were Amazon. So now it was time to start restoring the applications  that had associated data, which, apart from call logs, contact and SMS messages that belong to the ‘system’ per say, were saved games. Games I didn’t care for I didn’t bother with for now. This as expected took a while, Play store is quite nippy, you can queue up downloads by launching one after another.

Amazon store is SLOW, really slow, and appears not to multitask, but it does, but again, very slowly. It appears to freeze if you try to queue up downloads, but does trudge on.

There is one handy feature though that Sony’s PC backup program has, it shows you what is unable to/didn’t restore, usually because the app and is associated directories are missing. 

So next I restored the phone from the backup. IT did its usual sit for 20 minutes in a frozen state, Windows 7 deems it unresponsive every time and gives you the option of closing it. But one learns to ignore this and let it wait. But I missed some games that did have save data, so I repeated the restore, and then again a third time.

All looked good, everything was back it seemed, call logs, contacts, and games saves for the few I tested, excellent. But then disaster, no SMS messages. Where had they gone? When I used Sony backup  some time ago with my Xperia S, it would sometimes state that SMS messages had not been saved. So I tended to repeat the backup. I also used the SMS back and restored app some times.

I now tried restoring just the SMS messages by themselves using Sony’s backup, a few times, again, no messages. It was now time to fly, so I left, taking my backups and the phone with me.

So a few days later, a few thousand miles away, I decided to find the messages. After much Googling, I turned up these links that commented on the problem, identified where the messages actually resided within the backup, and finally a tool for extracting android packages.

I had worked out that Sony’s .dbk files were obviously simple zip files, in this was application data. Now where were the messages, there was no obviously named file, so I sorted them by size and went through the files from largest to smallest, and could not find anything that remotely looked like it could the large number of SMS’s I had. Googling revealed that messages go in com.sonyericsson.conversations, I was expecting a com.andoird.  So I found the file, but it was only about 4k, this just did not look right, and it seemed obvious that they were not in there. I persevered and decided to unpack this file, I use the 7z compression program and it could not decompress it despite the multitude of formats it supports. More Googling revealed it to be an android package type. I found an extractor for this and managed to get at the contents, which turned out to be a few directories, within which I found the XML file I had been after all along, containing, just the template for an SMS message!

OK, not good, but not a disaster, I had an older backup, I’ll just look in there. Err the file is just a few k again, oh dear, it didn’t bother backing them up then either, and more significantly didn’t say it hadn’t backed them up, or give any indication of any log having been generated or where it goes, assuming it actually generates one.

Now remember I used to have iPhone 4… and two models of iPhone prior to that? This sort of thing, the backup, restore, text message XML file hunting, simply never happened. True jail breaking seemed a necessity at times, and was an absolute pain, but the whole ‘Android’ experience isn’t much better.

So all my text messages now appear to lie in an old Apple backup, however I was in for a bit of luck, I had used, goodness knows why, SMS backup and restore just before new year’s day, so my loss has been restrict to three months’ worth of text, i.e. not the end of the end of the world. More than a years’ worth and I would have been much much more unhappier.

Going back to why the Everything Everywhere/T-Mobile/Orange cabal didn’t have a ‘date’ for when the update will be released, going through the phone, there appeared to be no branding, nothing in setting, no apps, not even the Orange Maps that used to be on the Xperia S. However I found it, I found what T-Mobile are unable and/or unable to apply to the jelly bean OS release, that O2 managed to do 2.5 months ago, at about the same time that Sony released it to unlocked phones (mine was unlocked after all, but on T-Mobile initially). It was … well this…

An ‘EE recommends’ tile on Play store. That was it! Pathetic really.

My next, or any phone ever, will NOT be anything by Everything Everywhere, or rather Nothing Anywhere as they should be more appropriately named, might have said this before, and I’m saying it again, big deal. Along with Acer on those companies that you learn to avoid no matter what deal they offer, because dealing with the devil you know just doesn’t work here. Some are just the worst of the worst and not worth dealing with.

Sony, I have a love hate relationship with. Apart from Android issues, i.e. what sucks about it, the phone is actually quite nice in use. I cannot understand why reviewers keep going on and on, and then some about  the Samsung S3 having a superior AMOLED screen. At times it looks like a hacks house style, "AMOLED  is better than LCD". Well I’ve never liked AMLOED, Samsung’s anyway, it’s dull, even at maximum brightness. I only bought the Sony Xperia S because it had a bright crisp display with a high pixel density, and felt like a home from, with regards to display quality, after my iPhone 4. But it’s Sony’s backup programs, to use a Nothernism, that did the dirty. It fouled up causing extra pain.

But I’m not changing anytime soon, my verdict on jelly bean? Well the phone is now very very speedy, Sony’s shell is much better than before, and the new unlock method, screen slide, is great. That’s it. I’ve been through all the settings menu expecting something new, and have, well, nothing of interest. A bit disappointed really, I did expect just a bit more. Oh one fly in the ointment, Sony’ shell/launcher, uses such huge icons with such a large amount of icon spacing, especially in the vertical, that it’s grid of 4 by 4 is even worse than an iPhone 5’s which has a much smaller screen There appears to be no obvious way of changing this, i.e. icon spacing, if you know, let me know. To add to this, the smallest calendar (for events) widget is now even larger! I had to look through 4 different downloadable widgets before I found a semi-suitable replacement. I really don’t want to use a third party launcher, I tried three, and settled on one, and they then changed it is you longer had a chronological view of apps installed. They latter half rolled this back with a ‘recently installed’ sort method, but after going to jellybean, I did not go back to it. Worst of all, all the launchers I tried imported icon inclusion and placement settings from other launcher, but not from, yes, that right, the Sony shell launcher. Brilliant.



Wednesday, 20 March 2013

Android and Sony 'Mobile', 'dislike' the lot of them...


So time to whinge again, the focus of my current ire, Sony and Android.

One day at the dinner table, over a month ago, my wife's phone, a Sony Xperia T, makes a jingle. It's a notification, a new software update has arrived, jelly bean, or as Sony rather un-snazzily call it, version 9.1.A.0.489. OK let it roll. My son checks for updates on his phones, and voila, he's offered one too and accepts. I check on mine, no, no new update, my phone is up-to-date, apparently. After dinner is over we give the new OS a spin, and it's actually quite speedy, it's noticeably quicker. Compare it with mine side to side, and it's obviously quicker, going from home screen to the dialer etc. Not sure I like the switch to black on white (again, the same happened when my Motorola Atrix upgraded from foryo to gingerbread).

So when will I get the update we all thought, probably a few days. So I waited, and waited, whilst using my wife's phone everyday thinking isn't it nice?

Apple owners please stop laughing and, also read no further!

I decided to look at the IMEI numbers, apparently my wife's was less and my son's more. So if they are rolling out by IMEI number, then mine should have been done by now. Sony put a list of IMEI number ranges with dates of IMEI's being updated when they updated the Xperia S late last year.

So I asked them:-


Sent: 2/19/2013 11:57:33 PM
To: questions.gb@support.sonymobile.com
Subject: Phones Question to support
Phone model: Xperia T

Message:
My phone has yet to receive the latest update, i.e.

Latest available software: 9.1.A.0.489
Release date: 2013-02-07

I am still on 7.0.A.3.195.

Worse still my wife and son who both own Xperia T too, one with an IMEI number less than mine, the other with a later one, 17th, i.e. 2 days ago.

Is there an issue with mine? Or am I going to receive it, eventually, and if the latter, when?

They replied...


From : questions.gb@support.sonymobile.com [mailto:questions.gb@support.sonymobile.com]
Sent: 20 February 2013 9:39 AM
Subject: Sony Xperia Contact Center, Service Request:
  
Dear "Furbian",

Thank you for contacting the Sony Xperia support centre.
We can confirm that the Sony Xperia T is planned to receive an update to the Android 4.1 Jelly Bean version.
This is currently going to plan and is expected to start rolling out globally during the February and March. Any further announcements regarding this roll out will be posted on our Product Blog page. Please find below a link to our Product Blog:
http://blogs.sonymobile.com/products
We hope this helps you.
For the latest news, information and product support please visit www.sonymobile.com.

If you require any further assistance then please do not hesitate to respond to this email or call our customer support on 08705 237 237. Should you choose to contact us via an alternative channel, one of our agents will request a unique field from you and would suggest providing your Email address.

Please be aware that should you not respond within 5 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.

Kind Regards,
Fiona Murphy

Sony Xperia UK Customer Services


But that didn't really answer my questions, so I resumed my 'wait mode'. In the mean time they released their 'new', huge, Xperia Z and the Samsung's S4 was due soon.

So I went on with life, and I sent them a 'not nice' e-mail, making a few observations I wished to share with them (read: an expression of my frustration!). They sent a more detailed reply this time:-


Sent: 27/02/2013 21:36:58
To: <questions.gb@support.sonymobile.com>
Subject: RE: Sony Xperia Contact Center, Service Request:
Hello,

Thanks for your reply. As such there is nothing on your blog that answers my question, i.e. when, and why my wife and son who have the SAME phone have been given the update and I’m meant to wait for some indeterminate amount of time before, hopefully before the end of March, I am allowed an upgrade. If I go on-line to your web site, the result is even more nonsensical,

http://www.sonymobile.com/global-en/software/phones/xperia-t/

What does it say?

“Latest available software: 9.1.A.0.489

Release date: 2013-02-07
How to find your device’s current software version:
Settings -> About phone -> Build number / version”
Mine is 7.0.A.3.195

Run the Java app


“Your Xperia device is already up to date.”

So Apple can do an iOS roll out in one day across the world for all iPhones, and you can’t manage one model phone, over what is now three weeks? Maybe I should just sell this phone and stick with an Apple device, or I should check out how Samsung manage their updates and see if they are managed better than yours.

Regards,

Their reply:-

From:questions.gb@support.sonymobile.com [mailto:questions.gb@support.sonymobile.com]
Sent: 01 March 2013 12:56 PM
Subject: Sony Xperia Contact Center, Service Request:   

Dear "Furbian",

Thank you for contacting the Sony Xperia support centre in regards to your Sony Xperia T not yet receiving Android 4.1 Jelly Bean.
We can advise that this is being released as we speak but we do not release it to every handset all at once, it is a gradual roll out were more and more handsets will be able to receive this everyday. We do apologise if your handset has not yet received a notification notifying you that your handset is available to be updated.This update will be coming available to your very soon but we are unable to give an exact date.
We do apologise for any inconvenience caused by this.
For the latest news, information and product support please visit www.sonymobile.com.

If you require any further assistance then please do not hesitate to respond to this email or call our customer support on 08705 237 237. Should you choose to contact us via an alternative channel, one of our agents will request a unique field from you and would suggest providing your Email address.

Please be aware that should you not respond within 5 days of this email your query will be automatically closed. Any further communications will not reach our support and a new query will need to be raised.

Kind Regards,
Luke Prior

Sony Xperia UK Customer Services

 

... and this was three weeks ago, the update that I will get 'very soon', there's still no sign of.

It wouldn't be so bad if others at home didn't have it, but they do, and have had for a month. This is just plain downright sloppy. I have a working theory, this maybe because even though all ours are unlocked, maybe it's something to do with the original phone provider it used to be locked to, in this case T-Mobile (part of Everything Everywhere). I asked another tech-head what he thought of it, he just said that EE are the worst for updates. As I have no contract with EE, I can't even ask them directly, so I tried to sign up to their forums, but it rejected my credentials for no good reason. Life's too short, so I left that 'avenue', i.e. ask T-Foible.

I used to think reviewers complaining that some phones were being shipped with older firmware that was about to be updated was a non-issue. I can now see why it is, and should be, a factor to take into consideration when purchasing.

Witnessing my frustration, my wife suggested selling it and buying another phone.

As I am not tied to any contract, I tend to 'upgrade' when I feel I should. I've had a feel of an Xperia Z, it really is just too big, as a large six footer, I don't have small hands, but even then it was just way to bulky, so I'm not interested in it. The same would go for the S4, that leaves just waiting for a larger iPhone; goodbye some apps, calendar  widget, nice koi-fish wallpaper, and occasional use of file access, welcome syncing bliss and timely updates.

Or, HTC could get their 'One' on the market, that could be worth look. Then again Sony can update my phone and I won't need to update for quite some time.

Oh did I mention  that I am now 'partly' Sony locked? Their backup program is slow, but carries over game save data etc. that would otherwise need the use of backup program with root access to backup. One can migrate to a Sony phone, but not another company's phones. So unless whoevers phone I end up with can import data from a Sony backup, I'd have to root my phone, (then restore if the 'rooting' was destructive and needed a backup), then root the new phone install the backup program, and import into it. Great, just when I thought that days of jailbreaking were over having come over to the wonderful open world of Android, I now have to 'root', which is quite often harder than jailbreaking.

So my verdict? Apple and Android, both have issues, it's the one with less 'issues' that wins. Most issues appear to cancel each other out, with just the screen size and price keeping me firmly away from Apple, for now. A third viable alternative would be nice, but they are even worse, Windows 8 phone, Ubuntu phone, Firefox etc. 'Issues', I said, how polite, I wanted to say steaming piles of...