Friday, 13 July 2012

A new Corsair, and its wandering key.


So the replacement arrived. I opened it. Within seconds, what the!? The sound mute toggle key’s missing! Oh good grief, not again. Closer look, oh there it was lying next to the NumLock key! So I took a photo, and suddenly discovered an appreciation for all those ‘silly’ unboxing videos. Maybe they are not so silly as the process could end up being the only proof that you really did receive an item that wasn’t quite what it was meant to be after you break open the seals and have a look inside. But it takes time, which I would rather not waste even more of.


Click HERE to see the full sized picture.

I picked the key up and pressed into place, and it clicked in firmly. There appears to be no easy way to displace it once it’s in, as it’s one of the non-mechanical keys that are not backlit, and hence not meant to be removable either. Basically their key pressing employee or robot just didn’t push it in hard enough.


So all that was left to do was to pack up the old one and take it the Collect + connected (or not as was the case the last and first time I went down) newsagents around the corner. I know the guys quite well, and they scanned it with their bar code reader, and we waited with baited breath, it’s a bit hit a miss apparently. But it worked, hurrah, no need to bike or car the mile down to the next nearest one.


So very nice of Amazon to provide an ‘in-place’ replacement, the only thing that could go wrong is that they don’t receive the one I sent today, and charge me for it. However all shouldn’t have happened in the first place. I do feel a bit sorry for them, as the postage costs will eat into their retail margin, which is great, but they make a huge amount of money on volume to more than compensate for it. Corsair though really needs to pay attention to their quality assurance, I hope the keyboard lasts, at £95, it better had.

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